Privacy Policy - Tripenroute

Last updated: 17 September 2026

This Privacy Policy explains how Tripenroute (“we”, “us”, “our”) collects, uses, stores and shares personal data when you use our website, make a booking, or contact us. We handle information carefully and only as needed to provide chauffeur and private-hire services.

1. Who we are

Tripenroute is the controller of personal data processed for bookings and customer support through this website. For privacy requests, contact info@tripenroute.co.uk.

2. Information we collect

Depending on how you use our services, we may collect:

Identity and contact details — name, email address, phone number, and any company or account details you provide.
Booking details — pickup and drop-off addresses, date and time, flight number (for airport transfers), passenger count, luggage notes, special requests (for example child seats), and journey preferences.
Payment information — payment confirmation, amount, currency, and transaction references. Card details are processed by our payment provider (Stripe) and are not stored in full on our servers.
Communications — messages, emails, or call notes when you contact support.
Technical data — IP address, browser type, device information, and pages visited, collected through essential cookies and, where enabled, analytics tools. See our Cookies page.

3. How we use your information

To create, confirm, amend and fulfil bookings.
To assign vehicles and chauffeurs and to communicate pickup details.
To process payments, refunds and invoices.
To provide customer support and respond to complaints.
To send service messages about your booking (confirmations, reminders, delays).
To improve our website and operations, and to keep services secure.
To meet legal, regulatory, accounting and insurance obligations.

We do not sell your personal data. We only send marketing emails if you have opted in, and you can unsubscribe at any time.

4. Legal bases for processing

Under UK data protection law, we typically rely on:

Contract — to take steps at your request and to perform the booking contract.
Legitimate interests — for example fraud prevention, service improvement, and network security, balanced against your rights.
Legal obligation — where we must keep records for tax, licensing or similar requirements.
Consent — where required (for example optional analytics or marketing). You can withdraw consent at any time.

5. Who we share data with

We share personal data only where needed, including with:

Chauffeurs and operations partners — name, phone, pickup details and journey notes needed to complete your trip.
Payment providers — Stripe processes card payments securely on our behalf.
IT and hosting providers — systems that host our website, database and email.
Maps and location services — address lookup and distance tools (for example Google Maps) when you enter locations.
Professional advisers and authorities — accountants, insurers, or regulators where required by law or to protect rights and safety.

Providers acting for us are required to protect your data and use it only for the purposes we instruct, unless they process it as independent controllers (for example payment providers under their own policies).

6. International transfers

Some providers (for example payment or cloud services) may process data outside the UK. Where that happens, we use appropriate safeguards such as UK adequacy decisions or standard contractual clauses, as required by law.

7. How long we keep data

Booking and payment records are kept for as long as needed to fulfil the journey and for normal accounting, tax and dispute periods (typically up to six years unless a longer period is required).
Support correspondence is kept while the matter is active and for a reasonable period afterwards.
Technical logs are retained for shorter operational periods unless needed for security investigations.

When data is no longer needed, we delete or anonymise it where practicable.

8. Security

We use appropriate technical and organisational measures to protect personal data, including secure hosting, access controls, and encrypted payment processing via Stripe. No method of transmission over the internet is completely secure; please keep confirmation emails and booking references safe.

9. Your rights

Depending on your circumstances, you may have the right to:

Access a copy of your personal data.
Correct inaccurate or incomplete data.
Request erasure in certain cases.
Restrict or object to certain processing.
Receive data in a portable format (where applicable).
Withdraw consent where processing is based on consent.
Complain to the UK Information Commissioner’s Office (ICO).

To exercise these rights, email info@tripenroute.co.uk with your booking reference if you have one. We may need to verify your identity before responding.

10. Children

Our booking services are intended for adults arranging travel. We do not knowingly collect personal data from children for marketing. Where a booking includes child passengers, we only process the details needed to provide the journey (for example child-seat requests).

11. Cookies

We use essential cookies to keep bookings secure and remember basic preferences. Optional analytics cookies, if used, help us improve the site. More detail is in our Cookies policy.

12. Links to other sites

Our website may link to third-party sites (for example payment pages). Those sites have their own privacy policies; we are not responsible for their practices.

13. Changes to this policy

We may update this Privacy Policy from time to time. The version on this page applies when you use our website or make a booking. Material changes will be reflected by updating the “Last updated” date above.

14. Contact

Questions about privacy or data rights: info@tripenroute.co.uk. You can also use the details on our Contact page.